Private healthcare
The company we collaborated with is an Italian company that has been operating in the private healthcare sector for over 40 years, offering comprehensive, excellent services focused on prevention, diagnosis, and day hospital treatment.
Present throughout much of Northwest Italy, with over 1,000 people including specialist doctors, healthcare technicians, nurses, and employees, the facility manages a flow of over 400,000 patients each year.
JINEE Impact Areas
Patient Digital Assistance
User Experience
Corporate Branding
Digital Assistant
The project
The project's goal was to co-design with the client a Health Care Assistance experience that could be easily managed by the healthcare facility's Front Office and Front End staff.
Needs
- 1
Improve and decongest patient flows within the facility.
- 2
Make the patient experience within the facility memorable, intuitive, and simple by: sending reminders and informational communications, digitally accompanying patients to the various care departments, digitally reminding patients of doctors to meet within the facility.
- 3
Innovate service technology through direct control of operations by Front Desk staff.
Results
- ✓
Adoption of JINEE as a branded app to assist patients during check-ups and at every stage of the "patient journey", all managed on-time from the facility's Front Desk.
- ✓
Maintaining an ongoing, valuable relationship with the customer throughout the year (through sending reminders, dedicated and profiled offers, and news from the facility).
- ✓
Automated front desk work for managing daily visits: save time organizing doctor visits (optimizing daily schedule).
- ✓
Increased privacy thanks to a direct and confidential digital "doctor/patient" relationship during admission.
The features of the platform
Discover how JINEE optimizes every aspect of the patient journey
TIME VISIT MANAGER
For Admissions staff,
JINEE is a fundamental tool for managing a large number of patients and the resulting organization.
- ✓
Intuitive dashboard to manage the Patient Visit program in real time
- ✓
Integration of the three main booking processes: telephone, online, live
- ✓
Traceability of data and visit times for all patients
- ✓
Intuitive reporting for decision making and process improvement
COMMUNICATION MANAGER
Speed up interaction with your patient
Involve your patient in your center's digital organization through the branded app.
- ✓
Confirm the arrival of patients for the day's visits
- ✓
Make the doctor's dashboard updated in real time
- ✓
Summon patients via push notification / email / SMS
- ✓
Manage the patient's actual status (waiting / visiting / completed exam)
- ✓
Manage delays, service changes, and clinic changes in real time
PATH-DRIVER
Accompany the patient around the facility
Helps the patient easily identify clinics and doctors within the facility.
- ✓
Clear directions to reach the clinics
- ✓
Private patient summons via push notification
- ✓
Greater privacy in the doctor-patient relationship
- ✓
Smooth and stress-free experience for the patient