Banking Institute
The banking group we worked with is present in Italy in the main business sectors, including retail, corporate, and wealth management.
The Group offers its services throughout the country and also has a significant international presence, primarily in the European market. The institution has chosen to use the JINEE platform to manage critical incident management issues.
JINEE Impact Areas
Incident Management
Process Workflow
Efficiency
Incident Management
The Project
The project's goal was to improve incident management (as part of IT service management – ITSM) in order to restore normal data flow as quickly as possible.
Needs
- 1
Adopt an innovative digital communication tool to enable effective management of abnormal events and minimize their impact on the entire organization.
- 2
Provide management with useful information and guidance for ongoing alignment and implementation of effective solutions.
- 3
Historicize, monitor, and provide appropriate analysis and reporting to company management.
Results
- ✓
Track and address all anomalous events correctly
- ✓
Supervise service flows and take charge of individual events
- ✓
Manage and control the progress of the various critical issues identified